Terms and Conditions

1. Scope of Application

1.1. These Terms and Conditions apply to all business relationships between anihako.com (hereinafter referred to as "Seller") and the customer ("Customer") in their current version at the time of the order.
1.2. For any inquiries, complaints, or claims, our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM via email at info@anihako.com.
1.3. A "consumer" is defined as any individual making a purchase for personal use, unrelated to commercial or self-employed activities (§ 13 BGB).
1.4. Any conflicting terms proposed by the Customer are not recognized unless explicitly agreed upon in writing by the Seller.

2. Offers and Service Descriptions

2.1. Product listings on our website do not constitute legally binding offers but serve as an invitation for Customers to place an order. Product descriptions in catalogs or online do not represent warranties or guarantees.
2.2. Offers are valid while supplies last, unless otherwise specified. Errors and omissions are excepted.

3. Order Process and Contract Formation

3.1. Customers can browse the seller’s products and add items to their shopping cart using the [Add to Cart] button—this does not create any obligation to purchase.

3.2. When ready, customers can proceed to checkout by clicking [Proceed to Checkout] in the shopping cart.

3.3. Clicking the [Buy] button confirms the customer’s order, making it a binding purchase request. Customers can review and modify their order details at any time before submitting. Required fields are marked with an asterisk (*).

3.4. After the order is placed, the seller will send an order confirmation email listing the order details. This email only acknowledges receipt of the order and does not mean the order has been accepted. The sales contract is officially confirmed when the seller ships the product within 2 business days or provides a shipment confirmation email, explicit order confirmation, or invoice within the same time frame.

3.5. If the seller requests advance payment, the contract is confirmed when the seller provides payment details and the customer completes the payment.

3.6. If payment is not received within 10 days after the order confirmation, even after a second notice, the order will be automatically canceled. The seller will have no obligation to fulfill the order, and no further action is needed from either party.

4. Pricing and Shipping Costs

4.1.All prices displayed on the seller's website are exclusive of applicable Value-Added Tax (VAT).

4.2. In addition to the listed prices, the seller may charge shipping fees. The shipping costs will be clearly communicated to the buyer on the shipping page and during the checkout process.

5. Delivery and Product Availability

5.1. For orders requiring advance payment, shipping occurs only after full payment is received.
5.2. Delivery times and any shipping restrictions (e.g., limited availability in certain countries) are provided in the product description or on a separate information page.

6. Payment Methods

6.1. Customers can choose from available payment options during checkout.
6.2. If "Purchase on Account" is available, payment is due within 30 days of receiving the goods and invoice. For other methods, payment must be made in advance.
6.3. When using third-party payment providers (e.g., PayPal), their terms and conditions apply.
6.4. If a due date is missed, the Customer is in default and subject to a 5% interest charge above the base rate.
6.5. Late payment interest does not exclude additional damages or collection fees.
6.6. Customers may only offset claims against the Seller if such claims are legally recognized or expressly approved.

7. Retention of Ownership

The Seller retains ownership of all goods until full payment has been received.

8. Warranty and Liability for Defects

8.1. Warranty claims follow applicable legal regulations.
8.2. Any additional product warranties will be explicitly stated on the product page.

9. Liability

9.1. The Seller is fully liable for damages caused by intent or gross negligence.
9.2. The Seller is also liable for breach of essential contractual obligations, but only for foreseeable damages.
9.3. Liability limitations do not apply in cases of personal injury (life, body, or health), fraudulent concealment of defects, or product liability law violations.
9.4. If liability is excluded or limited, this also applies to employees, representatives, and agents of the Seller.

10. Right of Withdrawal

Your Right to Cancel

Due to the handcrafted nature of our art collectibles, returns or exchanges will only be accepted in cases of significant damage (e.g., broken parts)or missing components. No returns/exchanges are permitted for other reasons, including but not limited to: color variations, minor imperfections, or subjective dissatisfaction. To exercise this right, notify us via

Pre-sale Policy:

Cancellation requests must be submitted at least 15 days before production begins in the design studio.  Deposits will not be refunded if cancellation is made after this deadline.

• Email:info@anihako.com
• Written Letter:(If applicable, insert return address)

You may use our model cancellation form, but it is not mandatory. Your cancellation request must be submitted before the 30-day period expires.

Effects of Cancellation

• We will refund all payments received, including standard shipping costs(excluding extra charges for non-standard delivery options).